Shipping Policy
SHIPPING POLICY
Thank you for visiting and shopping at Salsuli Design Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Processing Time
Since many of our pieces are bespoke, handmade, or one-off, Processing Time refers to the time it takes for us to prepare your order to be created. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you for some reason if there are any delays.
Some pieces will be Ready-to-Ship. Please contact us for details about your particular order.
Once Processed, Ready-to-Ship orders will be shipped within 3 business days. All other orders may take between 4 and 8 weeks production time before being shipped.
3. Shipment Locations
3.1. Domestic and International
Salsuli Designs Pty Ltd ships both domestically and internationally. If you have a question about domestic or international deliveries, please contact us at info@salsuli.com.au.
3.2. Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Shipment rates and delivery estimates will be provided when you Checkout. We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Domestic Shipping costs $15 for items under $300 and Free for orders over $300.
(b) Please contact us for International Delivery estimates and costs.
Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) We will not be responsible for wrong shipping addresses if you provide incorrect information.
4. Tracking Options
Salsuli Designs Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
5. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country's Customs Department. Salsuli Designs Pty Ltd is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at info@salsuli.com.
Our Refunds & Returns Policy can be found here.